American Moving Systems (AMS) didn't deliver my items for TWO MONTHS after they said they would. My items were picked up on August 17th, 2015 and I was told they would be delivered on September 1st. On August 31st I called because I hadn't heard about a delivery time and AMS me it could be up to 21 business days AFTER September 1st (first time I heard that), but they couldn't give me an estimated date of delivery. I called daily to get an update and then they stopped answering my phone calls. Let me remind you that they had EVERYTHING of mine at this point. They only delivered my stuff once my company's lawyer got involved and wrote a demand letter.
Once it was delivered, I was missing one of my three wardrobe boxes that had all of my nice work clothes and dresses (approximately $4000 value) and a nightstand. Several items were broken.
AMS told me to keep track of all of the expenses caused by the delay and I would be reimbursed. I had about $2,500 in expenses in the two months (remember I barely had ANYTHING with me to start with). I went through the movingclaims.net process and it was a complete joke. My first settlement was for $66. I declined that settlement and received another settlement of $116. With the lost boxes, damages and delay it cost me about $6,600, and I got $116 back.
Please, I beg you, do not use American Moving Systems. It may be cheaper than other full-service moving companies, but you will spend so much money dealing with them.
It was a nightmare of a move. The packing in For Collins was easy and friendly, but nothing went well after that. Besides the problem of not having a definite date for the arrival in Chicago, the unloading took forever, the driver requested more money than on the contract (with the threat that he would just drive away with my stuff), disappeared for hours on hand, hired two teenagers for doing his job, damaged the elevator and was unfriendly and unprofessional. In addition, lots of my boxes were crushed and the content destroyed. Some pieces of furniture, that they had packed, was damaged and a floor lamp was missing. When I tried to get some help, they didn't answer the phone. When I managed to talk to Stacey (she said she is the owner and is in Florida) she assured me that I would get reimbursed for all the damage. I filed the claim (for a total of $1500), send tons of pictures and never got a dime. I suspect they blocked my phone number because I never could get through again.
They were a unique and helpful moving company who handled my goods with excellent care. In the beginning I was naturally stressed but after about an hour was worry free and the performance from their movers was simply terrific. They were well organized, knew how to arrange a damage free service within a very tight schedule. I had a situation arise and needed the guys there a day early for the pick up and thankfully they were able to accomadate! All of my family members especially my mom liked them because of their awesome service quality. I didn't find any problem with my move besides some damaged cardboard boxes but no damage to the internals. If we need to move in the future, definitely AMS would be our first choice. Thank you guys for doing an overall excellent performance!
WARNING! DO NOT USE THIS COMPANY. Should have done my homework first. I've been without my belongings for 46 days and counting. The old "bait and switch". Company was pleasant to get the sale; however, communication has been few, far, and in between. I finally filed a complaint on BBB. To be brief, everything they promised has been oposite. Delays, deceptive, avoidance, and non-communicative. They have my posessions & money..me, nothing. Who knows if my belongings will be in once piece IF it arrives! While I wait, I found out this company operates under a variety of business names. Not to mention, their "offices" are located in questionable apartments and homes! I could go on and on, but don't have the time. I come from a military background, moved around the world, and never experienced anything like this. FOR PEECE OF MIND AND TO AVOID HEART ACHE..DO NOT USE THIS COMPANY!
My moving experience with American Moving Systems was pleasant. Choosing American Moving Systems was simple because of the great price they gave me. I was not sure how to pack most things so I left them unpacked. I was told that all proper packing equipment will be on the truck if I need the movers to pack up anything. American Moving Systems did a great job loading my items. Everything look like it was pack very professionally, and when I received my items 14 days later nothing was damage. I was surprised and pleased. Thanks again American Moving Systems.
Moving is stressful but Tim was very helpful and always answered every question quickly and always said that his crew could handle our unique items. His crew came on time, were very polite and had a great working relationship with each other. All of our belongings arrived in excellent shape. The estimate was the final bill. We highly recommed this company.
I have never experienced so much disrespect from a company. Not only was the shipment late, half the pieces were either broken or missing. These possesions were my fathers who died this past September. He loved his things so much for sentimental reasons: paintings, pieces of furniture passed down from his father, a chair that my father had livied in his whole life-even in his last days when he was dying from lung cancer at 65 years old. I don't know how to explain the devistation we felt when are shipment arrived late, finding the paintings scratched, the furniture broken and the chair my father loved so much- MISSING! The company assured us, they would take care of the shipment all the way through from Colorado to Los Angeles, instead employed an outside agent, who aggressively hassared us for cash and told us the comapny had out sourced him because he had a big enough truck and was heading to Los Angeles. Losing a father was the worst thing a daughter can go through- but I want to thank the American Moving System for the added bonus of not even allowing me to cherish the pieces that remineded me of him. PS Thanks also for never answering the phone. .
If you want your stuff damaged and lost then go ahead and use American Moving Systems. I have never moved long distance so I was hopeful when the salesperson (Tom in Denver) contacted me. I booked the move and then things went down hill frm there. The movers in Ohio were supposed to arrive at my sister's house to pick up my stuff between noon and 4. They were also supposed to call when they were on their way. Neither of those things happened. They didn't call and they didn't arrive until 5. She wasted her entire Saturday afternoon. The driver said that they never take 3 weeks to get there but mine took almost the entire 3 weeks. I had to call and find out what was going on. The movers delivered my stuff at 8:45 pm!! They lost my rug and broke quite a few things. Also, they attempted to give me someone elses rug and metal shelving unit. The stickers they put on your stuff fall off easily I called and emailed about my missing items. Initially I was told they would look for it but then I never heard anything. When I called and emailed several people a few days later I received no return calls or emails. They don't care about my missing rug because they have moved on to other shipments. Nice customer service people!! I don't think it would be that hard to contact the people you delivered stuff to and see if they accidentally received my rug. Since their main job is moving people's household items you would think they could accomplish that. They broke a mirror and picture frame that I had wrapped in bubble wrap and peanuts. It was shipped from IL to NY with no problem but these guys didn't care. The guy who brought it into my apartment set three heavy boxed on top of it despite the fact that I had "FRAGILE" written all over the box. They broke several other things and scratched others. Buyer beware!!
Do not, I repeat, do not do business with this company! Run fast! My husband and I made the biggest mistake ever by trusting in this company. We are a military family that trusted in this company to complete a full-service move for us from Ft.Carson, co to California in the beginning of June 2015. Upon scheduling our move, they required a deposit of $1,253.25. We refused to pay the deposit until someone came to our house to do a walk-through of our house so they could give us an accurate estimate on the amount it would cost us to move our entire household. The estimator that came out was extremely nice and very knowledgeable. He was able to answer all of my questions and concerns without any hesitation, which put our minds at ease. It took us a few days to make a
Final decision on whether or not we were going to do business with them. During that time, they called literally every day to get us to secure our date. We decided to go ahead and pay the deposit. Everything went as planned until the day of our scheduled pick up. They were supposed to be at the house by 9 am on July 6th to begin moving our stuff, but no one showed up and no one called. My husband called Stacy (the guy who sent us the contract and stayed in contact with us prior to our pickup date) to see what was going on. He told us that they couldn’t get on the military installation because supposedly the moving crew didn’t have identification on them to present to the gate guards. First of all, they all knew we lived on a military installation so why they would not bring identification is beyond me and secondly, I find it very hard to believe that not one of the four people in the moving crew did not have an id on them.
Instead of picking up the phone to call myself or my husband when they were supposedly stuck at the gate, they decided to leave and not notify us until we had to call them hours later to find out why they never showed. He then told us that they
Will do the move the following day, which was the alternate pickup date in case something were to go wrong on the original pick up date. He promised us that the crew would be at our house no later than 9 am. So 10 am creeps up on us and still no crew. We called to check the status and no answer. An hour
Later, he finally calls us back and tells us that the driver of the truck had to stop at the hospital in route to our house from Denver because supposedly his pregnant wife was having complications and was admitted to the hospital and the driver was not going to leave the hospital until his wife got released. Stacy said he was going to work on getting another truck out to our house that day and would get back to us. Hours pass by and no call. We called and called and called but no answer! At this point, it was already after 2 pm. He finally called us back and said that he could not get another truck for us. He then offered to cancel our move for a full refund! He asked for our forwarding address and stated that a check would be sent to us with our full refund within 10 business days! Besides the inconvenience that they put us through, we still had faith
That we would receive our refund as promised. 10 business days passed and still no check in the mail. We called and spoke to Allen (so-called the booking manager) to check on the status of the check. He told us that the check was just mailed and to anticipate receiving it within the next 5 business days. 7 business days have passed and still no check! We called yet again and was told that the check was returned to them because it was sent to our address in Colorado Springs instead of to the address that we gave them. And mind you. They confirmed the forwarding address to us on several occasions! Allen advised us that they will resend it and asked us to give it another 5 to 7 business days! Well, 7 business days have passed again and still no check!! We called, called, called, called, called and called, but no answer. At that point
They were ignoring all of our attempts in getting in contact with them. In the last voicemail that my husband left them, he explained his frustration with the company and his disappointment with their unprofessionalism and lack of communication. He also stated on the voicemail that he was going to begin writing reviews on the company so that other families will decide to not do business with them especially any military families in Colorado Springs, as it is known to be a huge military town and could potentially hinder any business that American moving systems could receive from them! Shortly after my husband left that voicemail, we received an email from “info@americanmovingsystems.Net" that the office was closed for the next 2 weeks and the owner stated he would issue a refund when he returns from Bolivia. According to the
Email, they didn’t have anyone in the office to sign checks. Once again they promised us that our refund would be issued, but this time it was in writing! They also stated in the email that the owner said if anyone writes any reviews
He will not issue the refund! So here’s my issue besides that fact that this company is literally holding our money for ransom and threatening to not give it to us if we write a bad review. We literally caught them in a lie because
1) they originally told us that the first check they mailed was returned due to them sending it to an incorrect address; 2) they said they present the check to the correct address; and 3) they send an email asking us to wait 2 weeks because the owner is out of town and he is the only one that can sign for checks. These excuses after excuses make us believe that they never sent a check in the first place, because if they did, why would they need to wait for the owner to return to sign a check that was supposedly sent not once but twice to us?!?! It has now been over 4 months and we still have not received our refund of $1,253.25! We’ve talked to this company a few times since then but it’s always an excuse after an excuse! Please please please do not do business with this company. They are not a legitimate company. They are a fraud and they will take your money – Shannon, Allen, Stacy (man), and Stacey (woman) don’t trust any of them. They will talk a good game in the beginning and completely screw
You in the end!
This is our sixth move in 14 years and the absolutely worst experience ever. · Bait and Switch. The Company website says “We guarantee the absolute best rates for cross country moves in these cities going anywhere in the United States.” Sebastian was our contact. We did an inventory and came up with a reasonable estimate. It also included 30 days free storage that seemed fine as we did not have a place to put things yet. We then proceeded to sell most of our furniture except for the Master bedroom set and a China cabinet. The truck came and they loaded it up. Low and behold a new price – 40% more than the estimate that included all the furniture. What a rip-off. · The company website says: “Our company is intensely client-oriented, emphasizing accessibility and personal attention.” That is an outright lie. I bet I called 25 times before I actually was able to talk to a real human. Eva in dispatch said numerous times she would call me back that same day. We never did receive a call from her in two months. Sebastian would occasionally respond to emails, but mainly said that Eva would contact me. Never happened. Finally got a different department and Jordan and Allen did respond to my calls. · The Company website says “We love what we do and our passion for moving is reflected in our attention to the smallest details and the care we give to each and every piece we move for our clients.” We lost a number of items in the move and some were badly damaged. Have yet to see if they will do anything but I don’t have my hopes up. · Again, the website says: “We work our hardest to ensure your items arrive safely and in a timely manner.” The contract says the delivery for the west coast will be from 1 to 21 business days. This move took 31 business days with no explanations or apologies. · Anyway, please run away from this company as fast as you can. I would not suggest anyone use this company for anything.
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Licenses & Certificates for American Moving Systems
To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the American Moving Systems license numbers for the government record information:
What is American Moving Systems cost for interstate moves?
From 13676 reviews of people moving long ditance, we concluded that the market average costs are around $4992 when moving long-distance.
For American Moving Systems, we estimate that their average long-distance moving costs will be around $2982, based on 22 long distance moving reviews.
This could mean that long-distance moving services costs of American Moving Systems for moving between states is cheaper with about 40% from the market average.
Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.
Average service costs information
We generate average normalized moving cost based on information submitted by people who have reviewed American Moving Systems. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.
The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.
Community testimonials, ratings and consumer reports on American Moving Systems - a professional company located in , Colorado Springs, CO. Discover Colorado Springs, Colorado moving companies.
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