American Moving Systems

American Moving Systems (AMS) didn't deliver my items for TWO MONTHS after they said they would. My items were picked up on August 17th, 2015 and I was told they would be delivered on September 1st. On August 31st I called because I hadn't heard about a delivery time and AMS me it could be up to 21 business days AFTER September 1st (first time I heard that), but they couldn't give me an estimated date of delivery. I called daily to get an update and then they stopped answering my phone calls. Let me remind you that they had EVERYTHING of mine at this point. They only delivered my stuff once my company's lawyer got involved and wrote a demand letter.

Once it was delivered, I was missing one of my three wardrobe boxes that had all of my nice work clothes and dresses (approximately $4000 value) and a nightstand. Several items were broken.

AMS told me to keep track of all of the expenses caused by the delay and I would be reimbursed. I had about $2,500 in expenses in the two months (remember I barely had ANYTHING with me to start with). I went through the movingclaims.net process and it was a complete joke. My first settlement was for $66. I declined that settlement and received another settlement of $116. With the lost boxes, damages and delay it cost me about $6,600, and I got $116 back.

Please, I beg you, do not use American Moving Systems. It may be cheaper than other full-service moving companies, but you will spend so much money dealing with them.

Service cost: $1500

It was a nightmare of a move. The packing in For Collins was easy and friendly, but nothing went well after that. Besides the problem of not having a definite date for the arrival in Chicago, the unloading took forever, the driver requested more money than on the contract (with the threat that he would just drive away with my stuff), disappeared for hours on hand, hired two teenagers for doing his job, damaged the elevator and was unfriendly and unprofessional. In addition, lots of my boxes were crushed and the content destroyed. Some pieces of furniture, that they had packed, was damaged and a floor lamp was missing. When I tried to get some help, they didn't answer the phone. When I managed to talk to Stacey (she said she is the owner and is in Florida) she assured me that I would get reimbursed for all the damage. I filed the claim (for a total of $1500), send tons of pictures and never got a dime. I suspect they blocked my phone number because I never could get through again.

Service cost: $3000

They were a unique and helpful moving company who handled my goods with excellent care. In the beginning I was naturally stressed but after about an hour was worry free and the performance from their movers was simply terrific. They were well organized, knew how to arrange a damage free service within a very tight schedule. I had a situation arise and needed the guys there a day early for the pick up and thankfully they were able to accomadate! All of my family members especially my mom liked them because of their awesome service quality. I didn't find any problem with my move besides some damaged cardboard boxes but no damage to the internals. If we need to move in the future, definitely AMS would be our first choice. Thank you guys for doing an overall excellent performance!

Service cost: $4200

WARNING! DO NOT USE THIS COMPANY. Should have done my homework first. I've been without my belongings for 46 days and counting. The old "bait and switch". Company was pleasant to get the sale; however, communication has been few, far, and in between. I finally filed a complaint on BBB. To be brief, everything they promised has been oposite. Delays, deceptive, avoidance, and non-communicative. They have my posessions & money..me, nothing. Who knows if my belongings will be in once piece IF it arrives! While I wait, I found out this company operates under a variety of business names. Not to mention, their "offices" are located in questionable apartments and homes! I could go on and on, but don't have the time. I come from a military background, moved around the world, and never experienced anything like this. FOR PEECE OF MIND AND TO AVOID HEART ACHE..DO NOT USE THIS COMPANY!

Service cost: $2094

My moving experience with American Moving Systems was pleasant. Choosing American Moving Systems was simple because of the great price they gave me. I was not sure how to pack most things so I left them unpacked.  I was told that all proper packing equipment will be on the truck if I need the movers to pack up anything. American Moving Systems did a great job loading my items. Everything look like it was pack very professionally, and when I received my items 14 days later nothing was damage. I was surprised and pleased. Thanks again American Moving Systems.

Service cost: $4152

I have never experienced so much disrespect from a company.    Not only was the shipment late, half the pieces were either broken or missing. These possesions were my fathers who died this past September.    He loved his things so much for sentimental reasons: paintings, pieces of furniture passed down from his father, a chair that my father had livied in his whole life-even in his last days when he was dying from lung cancer at 65 years old.    I don't know how to explain the devistation we felt when are shipment arrived late, finding the paintings scratched, the furniture broken and the chair my father loved so much- MISSING!   The company assured us, they would take care of the shipment all the way through from Colorado  to Los Angeles, instead employed an outside agent, who aggressively hassared us for cash  and told us the comapny had out sourced him because he had a big enough truck and was heading to Los Angeles.    Losing a father was the worst thing a daughter can go through- but I want to thank the American Moving System for the added bonus of not even allowing me to cherish the pieces that remineded me of him.      PS Thanks also for never answering the phone. .

Service cost: $3800

If you want your stuff damaged and lost then go ahead and use American Moving Systems.  I have never moved long distance so I was hopeful when the salesperson (Tom in Denver) contacted me.  I booked the move and then things went down hill frm there.  The movers in Ohio were supposed to arrive at my sister's house to pick up my stuff between noon and 4.  They were also supposed to call when they were on their way.  Neither of those things happened.  They didn't call and they didn't arrive until 5.  She wasted her entire Saturday afternoon.  The driver said that they never take 3 weeks to get there but mine took almost the entire 3 weeks.  I had to call and find out what was going on.  The movers delivered my stuff at 8:45 pm!!  They lost my rug and broke quite a few things.  Also, they attempted to give me someone elses rug and metal shelving unit.  The stickers they put on your stuff fall off easily  I called and emailed about my missing items.  Initially I was told they would look for it but then I never heard anything.  When I called and emailed several people a few days later I received no return calls or emails.  They don't care about my missing rug because they have moved on to other shipments.  Nice customer service people!!  I don't think it would be that hard to contact the people you delivered stuff to and see if they accidentally received my rug.   Since their main job is moving people's household items you would think they could accomplish that.  They broke a mirror and picture frame that I had wrapped in bubble wrap and peanuts.  It was shipped from IL to NY with no problem but these guys didn't care.  The guy who brought it into my apartment set three heavy boxed on top of it despite the fact that I had "FRAGILE" written all over the box.  They broke several other things and scratched others.  Buyer beware!!

Service cost: $1540

Items picked up on June 22.  Admittedly we had more boxes than expected but when we had tried to call the day before to tell the company that, we were automatically put on hold for more than 20 minutes.  We called several times and were never able to speak with anyone.  The crew and driver that arrived the next day were very good.  Quick, polite and efficient.  And from there - it all went terribly wrong.We were told that we would have 30 days free storage.  But by July 2 (11 days after pickup) we received a call from someone called Josh (later called Sean but in reality that wasn't is name either) that we would have to take delivery immediately.  We didn't have anywhere to put the shipment and scurried around to get a storage facility.  Then we were told that there might be an additional $1000 charge because of the truck the items were on and it might be a problem making the delivery.  That driver was rude and abusive and hostile.  The items were then delivered on July 8 by a very polite crew.  They were quick and efficient.  And that was the last of any positive interactions with American.  7 items are missing.  We were told the outdoor wood furniture had bugs (pressure treated wood).  We offered to have it treated by a pest control company - we offered to have it picked up at their warehouse and so on.  Here we are a month later, e-mails are not answered, calls are not returned or answered.  We cannot find out where our items are.   And then we received a call saying they would be delivered in 2 days.  And nothing more was heard of that.  We have never heard from anyone about where the items are, if they are lost, damaged etc.  Please, please don't sue this group - the management is dreadful.  The worker bees are lovely but if there is a problem, which there probably will be, you are out of luck.

Service cost: $3172

I found this firm on the Net to make a small move for me. As a potential customer they treated me well. Once my goods were picked up communication became spotty and the dispatchers would often hang up on me or lie about delivery status when I called.  It appears the firm contracts with drivers to deliver the furniture. On the delivery day the drivers were stuck at a gas station because the fuel card provided to them from American was no good. I had to go to the station and bail them out as my goods were being held hostage. I paid the bill from the cash I had to pay the balance of the moving cost that was due at delivery. The drivers were very apologetic and told me that the AMS dispatcher told them to lie to me about the card and tell me they had a "mechanical problem". Under no circumstances will I ever use this company again. Beware.

Service cost: $1500