American Moving Systems

American Moving Systems (AMS) didn't deliver my items for TWO MONTHS after they said they would. My items were picked up on August 17th, 2015 and I was told they would be delivered on September 1st. On August 31st I called because I hadn't heard about a delivery time and AMS me it could be up to 21 business days AFTER September 1st (first time I heard that), but they couldn't give me an estimated date of delivery. I called daily to get an update and then they stopped answering my phone calls. Let me remind you that they had EVERYTHING of mine at this point. They only delivered my stuff once my company's lawyer got involved and wrote a demand letter.

Once it was delivered, I was missing one of my three wardrobe boxes that had all of my nice work clothes and dresses (approximately $4000 value) and a nightstand. Several items were broken.

AMS told me to keep track of all of the expenses caused by the delay and I would be reimbursed. I had about $2,500 in expenses in the two months (remember I barely had ANYTHING with me to start with). I went through the movingclaims.net process and it was a complete joke. My first settlement was for $66. I declined that settlement and received another settlement of $116. With the lost boxes, damages and delay it cost me about $6,600, and I got $116 back.

Please, I beg you, do not use American Moving Systems. It may be cheaper than other full-service moving companies, but you will spend so much money dealing with them.

Service cost: $1500

It was a nightmare of a move. The packing in For Collins was easy and friendly, but nothing went well after that. Besides the problem of not having a definite date for the arrival in Chicago, the unloading took forever, the driver requested more money than on the contract (with the threat that he would just drive away with my stuff), disappeared for hours on hand, hired two teenagers for doing his job, damaged the elevator and was unfriendly and unprofessional. In addition, lots of my boxes were crushed and the content destroyed. Some pieces of furniture, that they had packed, was damaged and a floor lamp was missing. When I tried to get some help, they didn't answer the phone. When I managed to talk to Stacey (she said she is the owner and is in Florida) she assured me that I would get reimbursed for all the damage. I filed the claim (for a total of $1500), send tons of pictures and never got a dime. I suspect they blocked my phone number because I never could get through again.

Service cost: $3000

Most of the time when I read these reviews they are either really good or really bad. The people who have experiences like me don't write anything. I thought Id go out on a limb for these guys and write a review about how things went pretty normal. They showed up within the window of pick up I was given. The guys look like normal movers. Some were over weight some were skinny all were reasonably dressed. They didn't have presses collard shirts like the shows u see on tv. They came in and were polite and did their jobs at good pace and left. I hate how people expect so much out of guys that spend their day moving thousands of pounds worth of furniture. A really hard job!! Which is probably why we are all hiring it done. lol. The guys were decent and did the job and delivered on time. Come on ppl what more can u ask. Anyway that's all I have to say except I would hire them again. Thanks guys good job. Ill call u again a a few years.

Service cost: $7805

Our move from Nebraska to Washington state is being done in two phases.  We used American Moving Systems for phase one.  Our experience with American Moving Systems was SO INCREDIBLY AWFUL.  We will be loading a U-Haul truck and driving it 1700 miles ourselves to avoid ever dealing with a moving company again.
Salesperson was very quick to respond to my inquiries..until they had my money.  I was given a two day window for pick-up of our items..truck arrived one day after that.  I was told I could pack items in plastic storage tubs with latching lids, no mention of needing to secure the tubs beyond that..moving crew wrapped packing tape around each end of each tub, 6-8 layers thick and charged extra for the materials & time.  Salesperson knew we had a piano to move and that we would need a shuttle truck at the delivery end and quoted an estimate of $2494..moving crew at pick-up added a 'piano handling fee' and moving crew at delivery required payment for shuttle truck in addition to quoted price.  Delivery driver ignored instructions to take the route that did not involve a ferry..and then demanded that I pay the round-trip ferry cost.  This gave us a final grand total of $3305. Moving crew damaged the floor at the pick-up address and left pieces of plastic storage tubs strewn about the yard and street.  Moving crew damaged floor and walls at the delivery address.
We scheduled a direct delivery..items sat 45 miles from the pick-up spot for 6 days, then went who-knows-where to finally be delivered 23 days after pick-up.  EVERY SINGLE PIECE OF FURNITURE IS DAMAGED, including a 100-year-old piano that had made it this far in its life with no major damage.  PLASTIC STORAGE TUBS ARE BROKEN AND MISSING ENTIRE CORNERS.  ITEMS IN TUBS ARE DAMAGED.  HEADBOARD TO A FULL-SIZE BED IS MISSING.  I am seeking help from American Moving Systems with damages and locating the missing item, but American Moving Systems has not answered my calls, has not responded to voice mails and has not replied to emails.
If you despise your furniture and belongings, then this is the moving company for you.  If you like to be scammed out of $800, then this is the company for you.  If you like to be completely ignored when you need help correcting the moving company's mistakes, then this is the company for you.
NEVER USE AMERICAN MOVING SYSTEMS.
 .

Service cost: $3305

Is there a rating available that is less than one star?   This company utilizes the bait and switch tactic when booking their moves. As with other reviews, the sales people were quick to provide service and response - until we put down our deposit, then all communication stopped. After waiting the 7 to 10 business days they quoted for our stuff to arrive we tried contacting them, several times with no answers. Finally when contact was made (usually at 10pm at night) we were told that the 7 to 10 business days is not the total move time but the move time after some delivery window that was never disclosed in any of our paperwork. Needless to say we waited three additional weeks for our stuff. When it arrived the driver refused to pull the semi into the apartment complex and was threatening to hold our goods hostage unless we paid another 350 dollars (minimum) to trans-load the stuff into a smaller truck to drive into the complex 200 yards. After some 'discussion' he reluctantly pulled into the complex, not anywhere close to our unit) where I proceeded to move all of our stuff unassisted across the parking lot. Had my wife not been 8 months pregnant and the other mover feeling sympathy, I would have probably had to unload the trailer myself into the parking spot they put everything in as well.   Here is the deal - whatever these guys quote - add about 800 dollars more because that is what you will end up paying. Do yourself a favor and select a respectable company like OD or Atlas and pay the slighter higher costs to receive all the benefits of hiring a mover is supposed to bring.   As another word of advice - check the actual BBB website to view their accreditation IT IS NOT EXISTENT! They are falsely advertising they hold this by merely pasting the BBB logo on the site.

Service cost: $2100

This is our sixth move in 14 years and the absolutely worst experience ever. ·         Bait and Switch. The Company website says “We guarantee the absolute best rates for cross country moves in these cities going anywhere in the United States.”  Sebastian was our contact.  We did an inventory and came up with a reasonable estimate.  It also included 30 days free storage that seemed fine as we did not have a place to put things yet.  We then proceeded to sell most of our furniture except for the Master bedroom set and a China cabinet.  The truck came and they loaded it up.  Low and behold a new price – 40% more than the estimate that included all the furniture.  What a rip-off. ·         The company website says: “Our company is intensely client-oriented, emphasizing accessibility and personal attention.”  That is an outright lie.  I bet I called 25 times before I actually was able to talk to a real human.  Eva in dispatch said numerous times she would call me back that same day.  We never did receive a call from her in two months.  Sebastian would occasionally respond to emails, but mainly said that Eva would contact me.  Never happened.  Finally got a different department and Jordan and Allen did respond to my calls. ·         The Company website says “We love what we do and our passion for moving is reflected in our attention to the smallest details and the care we give to each and every piece we move for our clients.”  We lost a number of items in the move and some were badly damaged.  Have yet to see if they will do anything but I don’t have my hopes up. ·         Again, the website says: “We work our hardest to ensure your items arrive safely and in a timely manner.”  The contract says the delivery for the west coast will be from 1 to 21 business days.  This move took 31 business days with no explanations or apologies. ·         Anyway, please run away from this company as fast as you can.  I would not suggest anyone use this company for anything.

Service cost: $6301

WARNING! DO NOT USE THIS COMPANY. Should have done my homework first. I've been without my belongings for 46 days and counting. The old "bait and switch". Company was pleasant to get the sale; however, communication has been few, far, and in between. I finally filed a complaint on BBB. To be brief, everything they promised has been oposite. Delays, deceptive, avoidance, and non-communicative. They have my posessions & money..me, nothing. Who knows if my belongings will be in once piece IF it arrives! While I wait, I found out this company operates under a variety of business names. Not to mention, their "offices" are located in questionable apartments and homes! I could go on and on, but don't have the time. I come from a military background, moved around the world, and never experienced anything like this. FOR PEECE OF MIND AND TO AVOID HEART ACHE..DO NOT USE THIS COMPANY!

Service cost: $2094

They were a unique and helpful moving company who handled my goods with excellent care. In the beginning I was naturally stressed but after about an hour was worry free and the performance from their movers was simply terrific. They were well organized, knew how to arrange a damage free service within a very tight schedule. I had a situation arise and needed the guys there a day early for the pick up and thankfully they were able to accomadate! All of my family members especially my mom liked them because of their awesome service quality. I didn't find any problem with my move besides some damaged cardboard boxes but no damage to the internals. If we need to move in the future, definitely AMS would be our first choice. Thank you guys for doing an overall excellent performance!

Service cost: $4200

My moving experience with American Moving Systems was pleasant. Choosing American Moving Systems was simple because of the great price they gave me. I was not sure how to pack most things so I left them unpacked.  I was told that all proper packing equipment will be on the truck if I need the movers to pack up anything. American Moving Systems did a great job loading my items. Everything look like it was pack very professionally, and when I received my items 14 days later nothing was damage. I was surprised and pleased. Thanks again American Moving Systems.

Service cost: $4152